Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@camkeys.com.au.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs will not be refunded for “Change of Mind” returns.

For orders that qualified for free shipping: if eligible for return, shipping costs will be deducted from refund.

You can always contact us for any return question at info@camkeys.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage to packaging (including packaging for keyboard/switch/keycap/accessories) does not constitute a return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as lubricant) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on clearance items or gift cards.

Order cancellations

As we aim to process orders as fast as possible, you must request any cancellations within 12 hour of ordering. All requests after this time OR after shipping is initiated will be denied.

Any fees (including payment processing fee, currency conversion fee or other) will be deducted from your refund for order cancellations.

If your item has already been posted, you will have to contact us to begin processing a Return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Shipping Agreement

All international orders must be shipped using a shipping service arranged directly by CamKeys. Please contact us if a predetermined shipping method is not provided at checkout. CamKeys is not responsible for any loss, damage, delay, misdelivery, or other issues arising from or occurring during the use of a third-party shipping provider arranged by the customer. Any risks associated with customer-arranged third-party shipping are the customer's responsibility, to the extent permitted by law.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@camkeys.com.au.